Frequently Asked Questions

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What makes a Koan journey unique?

At Koan, we craft journeys that are truly personal. We delve into your travel aspirations to design bespoke itineraries that unveil extraordinary experiences, ensuring every detail is thoughtfully curated for an unforgettable adventure.
What destinations does Koan specialize in?

While we can create exceptional journeys worldwide, we have particular expertise in remote cultural immersions and adventurous expeditions. Our knowledge spans the globe, allowing us to cater to diverse travel dreams.
How does the planning process work?

It begins with understanding you—your travel style, interests, and dreams. Our specialists then design a custom itinerary featuring exclusive experiences, handpicked accommodations, and local connections. We handle every detail while keeping you involved in the creative process, ensuring your journey exceeds expectations.
Will I be joining a group?

Your Koan trip is just that – yours. We’re all about delivering a truly bespoke service, where every moment of your itinerary is personalised to what you want to experience. As such, all our experiences are privately crafted – you’ll never join a scheduled group trip when you come with us.

How do I get started with planning my trip?

The simplest way to begin is to connect with one of our expert travel designers. You can submit an inquiry through our website, or schedule a personalized consultation call to discuss your vision for an extraordinary journey.
What's included in Koan's planning services?

Our comprehensive planning service is entirely personalized. It can encompass custom itinerary design, selection of exquisite accommodations, seamless transportation arrangements, and the curation of unique, enriching experiences, all meticulously managed for you.
How far in advance should I book my Koan trip?

For optimal availability and planning, we recommend reaching out as early as possible. Generally, 6-12 months in advance is ideal for complex or popular itineraries, though we can often accommodate closer departures depending on the destination.
Will Koan handle all my travel arrangements, including flights?

Yes, absolutely. Our service covers all aspects of your journey, from international and domestic flights to local transfers, accommodations, and guided excursions. We manage every detail to ensure a cohesive and stress-free travel experience.

What kind of support will I have during my trip?

During your Koan journey, you'll have dedicated support readily available. Should any unforeseen circumstances arise or if you require assistance, our team is in place to ensure your trip continues smoothly and enjoyably.
How do I access my travel documents while I'm traveling?

Your complete itinerary and essential travel documents will be easily accessible through a secure digital platform, ensuring you have all necessary information at your fingertips throughout your journey.
What if I need to make a change to my itinerary while traveling?

Should you wish to make an adjustment during your trip, please contact us. We will do our utmost to facilitate your requests, working with our local partners to adapt your itinerary as smoothly as possible.
Will I receive local insights or cultural advice?

Yes, as part of your bespoke journey, we provide valuable insights into local customs, etiquette, and unique cultural nuances. This ensures you can engage authentically and enrich your experience at each destination.